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PRODUCT EXCHANGES AND RETURNS

  • PRODUCT EXCHANGES AND RETURNS, WITHDRAWAL FROM THE AGREEMENT

    1. The Buyer has the right, without giving a reason and without incurring other costs, except for the exceptions provided for in item 6.9. of these Terms and Conditions, to withdraw from the purchase and sale agreement within 14 (fourteen) calendar days and return or exchange Products of suitable quality in accordance with the procedure for the exercise of this right established in item 6.3. of these Terms and Conditions.

    2. The Buyer’s right to withdraw from the agreement and return or exchange Products of suitable quality does not apply to purchase and sale agreements (Product orders) for:

    1. Products manufactured in accordance with the Buyer’s special instructions, which are not pre-manufactured and which are manufactured in accordance with the Buyer’s personal choice or instruction, or Products that are clearly intended for the Buyer’s personal needs;

    2. packaged Products which were unpacked after delivery and are unfit for return for health or hygiene reasons;

    3. Products which, due to their nature, are inseparably mixed with other items after delivery.

    3. If a Buyer would like to exercise the right of withdrawal provided for in item 6.1. of these Terms and Conditions, said Buyer must send the Seller a free-form request for the return or exchange of the Product together with a copy of a document confirming payment for the Product (VAT invoice or payment transaction statement) to the e-mail specified on the eShop within 14 (fourteen) calendar days of the day that the Buyer accepted the ordered Product, or, if the Product order contained more than one Product – of the day that the Buyer accepted the last Product in that Product order.

    4. If the Buyer exercises the right of withdrawal according to the procedure established in item 6.3. of these Terms and Conditions, the obligations of the Parties to perform the purchase and sale agreement shall cease, except for the Buyer’s obligation under items 6.5. and 6.6. of these Terms and Conditions to return the Product to the Seller (if the Product was received before withdrawal from the agreement) and pay the Seller for services rendered or products purchased under additional agreements (if the services were rendered to the Buyer or the Buyer purchased products under additional agreements before withdrawal from the agreement), and the Seller’s obligation under item 6.7. of these Terms and Conditions to refund the Buyer the money paid for the Product and the costs of its delivery to the Buyer.

    5. If the Buyer exercises the right of withdrawal according to the procedure established in item 6.3. of these Terms and Conditions, additional agreements under which the Buyer purchases products or services related to the purchase and sale agreement concluded, where those products or services are provided by the Seller or another person in accordance with an agreement with the Seller, are automatically terminated at no additional cost to the Buyer. The Buyer must reimburse the Seller in an amount commensurate with the products or services purchased under additional agreements that were provided prior to the moment that the Buyer submitted the notice of withdrawal to the Seller according to the procedure established in item 6.3. of these Terms and Conditions.

    6. The Buyer, having submitted a request to return or exchange a Product in accordance with the procedure provided for in these Terms and Conditions, must, within 14 (fourteen) calendar days of submitting this request to the Seller, send or transfer, at his or her own cost, the Product to be returned to the Seller or another person authorised thereby. The Buyer shall bear all direct costs of returning the Product.

    7. Once the Product is returned in accordance with the procedure provided for in item 6.6. of these Terms and Conditions, the Seller, having assessed its quality, must refund the Buyer all of the money paid for the Product, except for the exceptions provided for in item 6.9. of these Terms and Conditions, and the costs of its delivery to the Buyer, except for additional costs incurred by the Buyer by not choosing the cheapest Product delivery method offered by the Seller.

    8. The Product returned by the Buyer must be undamaged, in the original, neat packaging (with the original labels and protective film/bags intact, and in full), with all of the accessories it was sold with, with instructions and the warranty document (if the Product came with one), and unused.

    9. The Seller has the right to refuse to accept a Product returned by the Buyer if the returned Product does not comply with the requirements established in item 6.8. of these Terms and Conditions due to the actions of the Buyer that are not necessary to determine the nature, properties and functioning of the Product, or when the Product is not suitable for return on the grounds provided for in item 6.2. of these Terms and Conditions.

    10. If the Buyer purchases a defective Product, its defects are eliminated and defective products are replaced and returned in accordance with the following procedure and taking the legislative requirements of the Republic of Lithuania into account.

    11. If the Buyer purchases a defective Product and makes a note of this in the Product handover certificate (see item 2.11. of the Terms and Conditions), or if a Product is defective due to a manufacturing defect that was present when the Product was purchased or non-compliance with the specifications specified by the manufacturer, the Buyer may return the Product and:

    1. ask that the Seller eliminate the Product defects free of charge within a reasonable time, if the defects can be eliminated;

    2. ask that the Seller reduce the price of the Product accordingly;

    3. ask that the Seller replace the Product with an analogous product of suitable quality, except in cases when the defects are minor or are due to the fault of the Buyer;

    4. ask that the Seller refund the price paid for the Product and withdraw from the purchase and sale agreement, when the sale of a defective Product is a material breach of the purchase and sale agreement;

    5. unilaterally terminate the purchase and sale agreement, except in cases when the Product defect is insignificant, and demand a refund of the price paid.

    12. The Buyer may only choose one of the remedies provided for in item 6.11. of the Terms and Conditions, and must notify the Seller of his or her choice by informing the Seller according to the procedure established in item 6.13. of these Terms and Conditions. If the Buyer chooses a remedy provided for in item 6.11. of the Terms and Conditions that the Seller is unable to implement, the Seller shall suggest an alternative remedy provided for in item 6.11. of the Terms and Conditions. The Buyer does not have the right to change the remedy chosen. The Buyer does not have the right to unilaterally terminate the purchase and sale agreement if the Product defect is insignificant.

    13. If a Buyer would like to exercise the right to return a defective Product provided for in item 6.11. of these Terms and Conditions, said Buyer must send the Seller a free-form request for the return of the defective Product to the e-mail specified on the eShop, specifying the remedy chosen from those provided for in item 6.11. of the Terms and Conditions, and provide the Seller with a copy of a document confirming payment for the Product (VAT invoice or payment transaction statement).

    14. The Buyer shall be refunded for the defective Product within 14 (fourteen) calendar days of the Seller receiving the Buyer’s notification about the defective Product; if the Product has not been returned to the Seller by the Buyer, the term provided in this item shall be calculated from the date that the Product is returned to the Seller. By approving these Terms and Conditions, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.